![]() If you are still experiencing issues with the extension after trying the above options, please contact our support team using the in-app chat.įor more information, check out our Copper Extension FAQs. ![]() Here you can control extensions, apps and themes, enable and disable content permissions globally or allow and block plugins (and other content) for the current site. Click the icon and you'll open the 'plugins' menu. ![]() When installed, it will add 'Plugins' button to the toolbar. Click the three dots at the top right of your Chrome browser -> More Tools -> Extensions Extension manager with shortcuts to Chrome plugins pages.Note: email tracking will not work in incognito mode. That way if it turns out it is your non Google extensions causing it to work inconsistently, you can only use the Copper extension turned on Incognito. If it turns out to be the other extensions that are disabling its use, you can enable the Copper Extension in Incognito Mode and use it in Incognito. If the above options do not fix your issue, the following can interfere with the extension. Visit the extension page for Copper CRM for Gmail in the Chrome Web Store. Some extensions will let you know if they need certain permissions or data.Click "Confirm" again to confirm the removal of the extension.Go to the Chrome menu and click Preferences ⇨ Extensions ⇨ Click "Remove" next to the Copper extension.In the Chrome menu, navigate to Preferences ⇨ About Chrome and make sure Chrome is updated to the current version.Next to your username, you will see the Turn off sync button. Make sure the following options are selected: In the menu bar, click Chrome Preferences.In the Chrome menu, go to Preferences ⇨ Advanced ⇨ Privacy and Security ⇨ Clear Browsing Data.Scroll through your extensions to find the one you want to manage and click on the Details button to pull up its settings. You can also type chrome://extensions/ into Chrome’s Omnibox and press Enter. Below you will find some common fixes for any issues you may be experiencing with the Copper Chrome Extension for Gmail. To open up your extensions page, click the menu icon (three dots) at the top right of Chrome, point to More Tools, then click on Extensions.
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